Order & Delivery
How long does it take for my order to be delivered?
Delivery time depends on your location and the shipping method you choose. For stock items, it usually takes between 1–2 business days, or 2–3 business days for freight forwarding, for your order to arrive. For items that still need to be produced, it can take up to 3–4 weeks from the order date.
Can I have my order delivered to a different address?
Yes, you can specify an alternative delivery address during the checkout process. Please ensure the address is correct so that your order can be delivered successfully.
What should I do if my order arrived damaged or incorrect?
Please contact our customer service immediately if your order arrived damaged or incorrect. We will do our best to resolve the issue as quickly as possible and ensure that you receive the correct products in perfect condition.
Payment
How can I pay for my order?
We offer several payment methods, including credit card, PayPal, and bank transfer. Simply select your preferred payment method and follow the instructions to complete the payment.
Is it safe to pay online with my credit card?
Yes, we use encrypted connections and the latest security standards to protect your personal data and payment information. You can be sure that your payments are safe and secure.
How long does it take for my bank transfer to be confirmed?
The confirmation time for bank transfers varies depending on the bank and country. However, it usually takes 2–3 business days for your payment to be received and confirmed. Once your payment is confirmed, your order will be processed and shipped.
Service
What services do you offer?
With our many years of experience, we are happy to advise you on all your questions about extraction and replacement filters. If you want to know which filters fit your extraction system or can't find what you're looking for in our online shop – simply call or email us, we'll be happy to help.
How can I reach you?
You can reach us by phone at +49 (0) 241 468 274 60 or email us at info@aixfilter.de.
Are there offers for bulk buyers and resellers?
Do you need larger quantities for your business or are you a specialized dealer/reseller? In addition to support and advice on product selection, we can also offer you individual prices and conditions. Please request your personal quote.
Returns
What are the requirements for a return?
Inspect the goods immediately upon arrival, as far as this is feasible in the ordinary course of business. If a defect appears or the product does not fit, please contact us immediately.
Can I exchange an item?
We provide a guarantee for the absence of defects for our deliveries and services in accordance with legal requirements. If defects occur in the goods or services supplied by us within the warranty period, we are entitled, at our discretion, to provide subsequent performance by repair or replacement.
How does the return process work?
Please contact us immediately. We will then discuss the necessary points such as return, exchange, and refund and, if necessary, provide you with an address for the return shipment.